Privacy Policy

1. Policy scope

QiMatrix Feng Shui operates the website qimatrixfengshui.com. This Privacy Policy applies to information collected through our website, online shop, contact forms, email, WhatsApp communication, customer support, and private consultation process.

QiMatrix handles physical products and private consultation services through separate processes. Physical products may be purchased through the website shop. Private consultation, membership, and advisory services are arranged separately through direct communication, followed by a Service Agreement and Invoice where applicable.

2. Who we are

QiMatrix Feng Shui provides Feng Shui-inspired physical products, symbolic lifestyle items, and private Chinese metaphysics advisory services, including Feng Shui Consultation Service, BaZi / Four Pillars Consultation Service, Chinese Metaphysics Advisory Service, and related cultural consultation services.

For privacy-related questions, you may contact us at mail@qimatrixfengshui.com or through WhatsApp at +86 15318764252.

3. Information we collect

The information we collect depends on how you use our website, shop, contact forms, email, WhatsApp, and private consultation process.

• Account and checkout information: name, email address, phone number, billing address, shipping address, account details, and order history.
• Physical product order information: products purchased, cart contents, order notes, delivery details, shipping information, and customer service messages.
• Contact and inquiry information: messages sent through website forms, email, WhatsApp, social media, or other communication channels.
• Private consultation information: information you choose to provide, such as your question, background, birth details, country or region, photos, floor plans, timing concerns, or other context needed for the requested service.
• Technical information: IP address, browser type, device information, pages visited, referring pages, and general website interaction data.
• Security information: information used to protect the website, reduce spam, prevent fraud, and maintain website security.

4. How we use your information

We use personal information for reasonable business, communication, service, security, and record-keeping purposes.

• To process, confirm, package, ship, and support physical product orders.
• To respond to product questions, consultation inquiries, and customer support requests.
• To prepare private consultation communication, Service Agreements, Invoices, and service delivery records where applicable.
• To manage website accounts, order history, shopping cart functionality, and website operation.
• To improve website performance, product selection, content, and customer experience.
• To detect fraud, reduce spam, protect the website, and maintain security.
• To comply with accounting, tax, banking, trade, legal, or record-keeping requirements.

5. Physical product orders and website payments

Physical products, such as bracelets, Feng Shui objects, symbolic papers, pendants, fragrance items, and related goods, may be purchased through the website shop. When you place an online order, we collect the information needed to process payment, prepare shipment, provide customer support, and keep business records.

Website payment options such as PayPal or website bank transfer are used for physical product orders only. Payment details may be processed by third-party payment providers. We do not store full card numbers, full payment account credentials, or complete third-party payment login details on our website.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to support shopping cart functionality, account login, website security, analytics, language or display preferences, and general website performance.

You can manage or disable cookies through your browser settings. Some website features, such as account login, shopping cart functions, or checkout functions for physical products, may not work correctly if cookies are disabled.

8. Third-party services

We may use third-party service providers to operate our website and business. These providers may process information according to their own terms and privacy policies.

• Website hosting, security, backup, caching, and analytics providers.
• WordPress, WooCommerce, and related plugins used for online shop functionality.
• Payment providers for physical product orders.
• Shipping, logistics, and fulfillment providers.
• Email, WhatsApp, or social media platforms used for communication.
• Banks, accountants, legal, compliance, or professional service providers where necessary.

We do not sell your personal information. We may share information only when necessary to operate the website, fulfill product orders, communicate with you, provide agreed services, protect our business, or meet legal, tax, banking, accounting, or compliance obligations.

9. International users and data transfers

QiMatrix serves international customers. Your information may be processed, stored, or accessed in countries or regions other than your place of residence. This may be necessary to operate our website, fulfill physical product orders, communicate with you, process service records, or support business administration.

By using our website, placing an order, or contacting us, you understand that your information may be transferred and processed internationally where necessary for the purposes described in this Privacy Policy.

10. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted for tax, accounting, banking, legal, security, dispute-resolution, or service record purposes.

Product order records and service-related records may be retained for a longer period where required for business records, payment verification, banking documentation, accounting compliance, or service delivery evidence.

11. Data security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, online communication channel, email system, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential and for using secure communication practices when sharing personal or service-related information.

12. Your choices and rights

Depending on your location and applicable law, you may have the right to request access, correction, deletion, restriction, or export of certain personal information. You may also ask us to stop certain non-essential communications.

We may need to verify your identity before processing a request. Some information may need to be retained where required for legal, tax, accounting, banking, security, service record, or dispute-related purposes.

13. Marketing communications

If you choose to receive marketing messages, updates, or promotional content, we may use your contact information to send relevant information about QiMatrix products, services, or content. You may request to stop receiving non-essential marketing communications at any time.

Service-related messages, order updates, invoice communication, payment confirmation, delivery updates, or important policy notices may still be sent where necessary.

14. Children’s privacy

Our website, online shop, and private services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will review the request.

15. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, products, operations, payment structure, or legal requirements. The updated date at the top of this page indicates the latest revision.