Terms & Conditions

1. About QiMatrix

QiMatrix Feng Shui is a Chinese metaphysics and symbolic living brand serving international clients. We provide Feng Shui-inspired physical products, Five Elements bracelets, symbolic lifestyle goods, and private consultation services related to Feng Shui, BaZi / Four Pillars, and Chinese metaphysics advisory.

Our website is designed for product browsing, product ordering, cultural education, and private consultation inquiries.

2. Physical Products

Physical products on this website may include bracelets, Feng Shui-inspired home decor, desk and study items, symbolic papers, pendants, fragrance products, and other related goods.

Physical products may be purchased through the website shopping cart and checkout system, subject to product availability, shipping arrangements, and the refund and return policy published on this website.

Product images, colors, textures, sizes, and natural material details may vary slightly due to lighting, screen display, handmade characteristics, natural materials, or batch differences.

3. Private Consultation Services

Private consultation services may include Feng Shui Consultation Service, BaZi / Four Pillars Consultation Service, Chinese Metaphysics Advisory Service, and Chinese Cultural Consultation Service.

Private consultation services are not standard online checkout products. They are arranged only after direct communication through WhatsApp, email, or another agreed communication method.

Before a private consultation service begins, the service scope, service fee, delivery method, approximate timeline, and client information requirements will be confirmed through a Service Agreement and Invoice.

4. Service Agreement & Invoice

For private consultation services, the final service details are governed by the Service Agreement and Invoice issued to the client. The Service Agreement may include the consultation type, service scope, deliverables, timeline, communication method, payment amount, and other agreed terms.

If there is any inconsistency between general website descriptions and the signed or confirmed Service Agreement, the Service Agreement shall prevail for that specific service order.

5. Payment Terms

5.1 Physical Product Payments

Physical product payments may be processed through the payment methods available on the website, including website PayPal or website Bank Transfer where available.

5.2 Private Consultation Service Payments

Private consultation service payments are not processed through WooCommerce checkout, website PayPal, or website product payment channels.

After the service scope is confirmed, the client will receive a Service Agreement and Invoice. Service payment shall be made by international bank transfer to the designated corporate bank account of the service company.

Payment descriptions may include terms such as Consultation Service Fee, Feng Shui Consultation Service Fee, or Chinese Metaphysics Advisory Service Fee.

6. Client Information

Certain consultation services may require information such as name, date of birth, birth time, location, floor plan, property direction, photos, questions, or relevant background details.

The client is responsible for providing accurate and complete information. QiMatrix is not responsible for limitations, inaccuracies, or reduced relevance of a consultation caused by incomplete, incorrect, or unclear information provided by the client.

7. No Guaranteed Outcomes

QiMatrix services are provided for cultural guidance, personal reflection, symbolic living, space arrangement reference, and self-development purposes only.

We do not guarantee specific financial, career, relationship, health, legal, business, emotional, or personal outcomes. Feng Shui, BaZi, and Chinese metaphysics advisory services should not be understood as guaranteed prediction, guaranteed result, medical treatment, legal advice, financial advice, psychological treatment, or professional diagnosis.

Clients remain responsible for their own decisions, actions, investments, relationships, health choices, legal matters, business decisions, and life arrangements.

8. Website Content

The content on this website is provided for general cultural, educational, informational, and commercial reference purposes. It should not be considered professional legal, financial, medical, psychological, architectural, engineering, or other licensed professional advice.

We may update, revise, remove, or adjust website content, product descriptions, service descriptions, pricing references, images, and policies at any time.

9. Appointments, Communication & Delivery

Private consultation communication may take place through WhatsApp, email, online documents, written reports, voice messages, video calls, or other agreed methods.

Delivery format, timing, and communication frequency will depend on the confirmed service scope. Any estimated timeline is provided for planning purposes and may vary depending on the complexity of the consultation, client response speed, time zone differences, or availability.

10. Changes, Cancellation & Refunds

10.1 Physical Products

Refunds, returns, exchanges, damaged items, and delivery-related issues for physical products are handled according to our Refund & Returns Policy.

10.2 Private Consultation Services

Private consultation service cancellation, rescheduling, refund, or partial refund terms are subject to the applicable Service Agreement.

Once consultation preparation, chart analysis, Feng Shui review, document preparation, report drafting, appointment scheduling, or service delivery has started, the service may become partially or fully non-refundable depending on the confirmed service scope and work already performed.

11. International Customers

QiMatrix serves international clients. Customers are responsible for ensuring that their purchase, import, use, or request for products and services complies with their local laws, customs regulations, tax requirements, and personal circumstances.

For physical products, international shipping may be affected by customs review, local import rules, delivery service availability, holidays, or force majeure events.

12. Intellectual Property

All website text, images, service materials, reports, layouts, brand elements, graphics, product descriptions, and consultation documents are owned by or licensed to QiMatrix unless otherwise stated.

Clients may use consultation materials for their own personal reference only. They may not reproduce, resell, publish, distribute, modify, or commercially use QiMatrix materials without written permission.

13. Limitation of Liability

To the fullest extent permitted by applicable law, QiMatrix shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, services, consultation materials, or symbolic lifestyle goods.

The client agrees that any decision made based on website content, consultation discussion, product symbolism, or personal interpretation remains the client’s own responsibility.

14. Privacy

We take customer privacy seriously, especially for information related to birth data, consultation background, personal questions, property information, and communication records.

Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.

15. Business Records

For private consultation services, QiMatrix may retain communication records, Service Agreements, Invoices, payment records, bank receipt records, service delivery records, and related compliance documents for business, accounting, banking, tax, and legal purposes.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page with the updated date. Continued use of this website after updates means that you accept the revised Terms & Conditions.

17. Contact Information

If you have questions about these Terms & Conditions, product orders, or private consultation services, please contact us: